The Department Store
335-337 The Parade
Beachtown
Auckland 1111
ph: 09 889 8899
email: thedepartmentstore@email.com.nz
web: thedepartmentstore.com.nz
27 July 2020
Mr. Jack Simpson
jacksampson@email.com.nz
34 Wynand Pl
Dear Mr. Simpson,
Thank you for contacting the department store company.
I sincerely apologize for the inconvenience and the bad customer service which you have received. We are sorry that you are unhappy, and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur again in the future.
I understand that you deserve an explanation for this bad behavior and I can reassure you that there is no excuse for this type of behavior in our workplace. We have given the staff member a warning and he has also completed further service training.
We would like to offer you this $50 dollar voucher where you can spend in any of our department stores. We hope that you will accept this.
Yours sincerely,
Rebecca Smith
Manager- Footwear.
The Department Store.
