The Department Store
335-337 The Parade
Beachtown
Auckland 1111
ph: 09 889 8899
email: thedepartmentstore@email.com.nz
web: thedepartmentstore.com.nz
27 July 2020
Mr. Jack Simpson
jacksampson@email.com.nz
34 Wynand Pl
Dear Mr. Simpson,
Thank you for contacting the department store company.
I sincerely apologize for the inconvenience and the bad customer service which you have received. We are sorry that you are unhappy, and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur again in the future.
I understand that you deserve an explanation for this bad behavior and I can reassure you that there is no excuse for this type of behavior in our workplace. We have given the staff member a warning and he has also completed further service training.
We would like to offer you this $50 dollar voucher where you can spend in any of our department stores. We hope that you will accept this.
Yours sincerely,
Rebecca Smith
Manager- Footwear.
The Department Store.
Excellent work Ofa! The format looks professional and very well organised. The purpose definitely meets the criteria and as the reader, I think that it is quite convincing. One thing I suggest is to maybe include the recipient's email address below their name. Good work!
ReplyDeleteThank you for your comment. I will make that change. Thanks!
DeleteWonderful work on this, Ofa.
ReplyDeleteYour tone is appropriate for audience and purpose. Apologetic and genuine! :)
Sometimes less is more with words --
"As a result and as a token of our acceptance to this mistake," -- maybe could just be "We would like to offer you..." The apology note before already indicates that you are sorry, and you don't want to over do it :)
The Department Store is the name of the shop, so just make sure each letter is capitalised in each instance.
Ka rawe :)